I’m contacting you today with regards to a pre-order you have with us at WIFIPLUG. As is published on our website, we expected to get the plugs out of production by Q1 2020. We tried to be as vague as possible on purpose, our last five hardware releases have told us that guaranteeing a delivery date is near impossible and only results in further customer disappointment when the date is missed, but why is the date always missed? There are an untold number of events that can get in the way when it comes to connected hardware and unfortunately, that is what we need to tell you in this update. 7 years of connected hardware experience and excellent communication with our component factories throughout the development of this new product assured us that we’d be on track to release WIFIPLUG HOME 2.0 within Q1 2020. We were very close too until this happened…
Whilst the product is designed in the UK and even partially assembled here, your WIFIPLUG has over 30 different components inside it with over 90% of them being sourced in China. The coronavirus outbreak and subsequent unpredictable lock downs in China have set us back. Today we heard from one of our component factories stating that, as a result of the lock down, they are now 8 weeks behind schedule, with output halved due to lack of labour. This delay is therefore passed onto us and means we cannot send the product to Apple for their 4-6 week testing until all the pieces are assembled. I am hopeful things stabilise and we can ship your new order well within Q2 2020, we will be updating our website to match this statement and will of course update you, should anything change. Sadly, there is nothing more we can do.
Thanks again for having faith in us to deliver you the Worlds smartest smart plug, it means so much to me and my team. Of course, you are welcome to a full refund at anytime, now or during the first 60 days of ownership, just reply with your your order number and it will be processed within 24hrs (Mon-Fri).
Yours sincerely,
Leon Doyle – CEO & Co Founder
Hi folks happy 2020
Here are the latest WIFIPLUG boards – as mentioned, these are ground up designs that will future proof the plug for the next 5 years.
Why are we building ANOTHER smart plug I hear you cry?
The news plug is visually pretty much the same as WIFIPLUG HOME 1.0 – the only difference is that the ON/OFF button is on the top of the plug not the front – this is from customer feed back over the last 7 years. The actual reason we did it now was down to the energy meter inside. Currently our plug can read a maximum of 1 event per second, which is plenty for general use but our B2B customers wanted more granularity and frequency to dial into the exact pattern of energy, so now we are introducing NRG1 – our fully patented smart meter that is capable of reading 50, yes FIFTY events per second, meaning nothing on the market will even come close and with this level of data points we can now more accurately detect faults and issues inside a machine before they happen.
