Terms & Conditions
The term ‘WiFi Plug / WIFIPLUG’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 Queens Square, Leeds, LS2 8AJ
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
- ALL postage is sent 1st class, with a Certificate of Posting. If your item doesn’t arrive, you must allow 14 days after distribution date before you make a claim over lost or stolen postage.
With WiFi Plug app you can operate your smart devices, set timers and get immediate confirmation of whether your device is switched ON/OFF from anywhere in the World (subject to data connection)
Acceptance of Terms & Conditions
Refunds and credits are processed every Friday based on inventory that has been received back and inspected by us. Credit card refunds are processed the same day, and the receipt will be emailed to you if you have provided us with that information. Paper cheque refunds are posted the following Monday; please allow 3 business days to receive your cheque.
Modification of Terms
All content and user content on the web site, the app and product software is provided “as is” and “as available”. WiFi Plug and its affiliates, licensors and suppliers hereby expressly disclaim any representations or warranties of any kind, express or implied, including warranties of merchantability, fitness for any particular purpose, non-infringement, or as to the operation of the web site and the app, the content or user content. Neither WiFi Plug nor its subsidiaries, affiliates, partners, licensors and suppliers warrants or makes any representations that (a) the Services will meet your requirements, (b) the Services will be uninterrupted, timely, securely, or error free, or (c) the results that may be obtained from the use of the Services (including any information and materials on the Web Site or App) will be correct, complete, accurate, reliable, or otherwise meet your requirements.
WiFi Plug and its affiliates, partners, licensors and suppliers shall have no liability for interruptions or omissions in Internet, network or hosting services and do not warrant that the Services or the services which make the Web Site and App available or electronic communications sent by WiFi Plug are free from viruses or any other harmful elements.
Any material downloaded or otherwise obtained through the use of this Web Site or App is done at your own discretion and risk. You will be solely responsible for any damage to your computer system /electronic devices or loss of data that results from the download of any of WiFi Plugs material.
Registration / Account
Accessing the Services and using functions of the Services require you to register as a new user. This registration is free of charge.
When you register for the first time, you must provide a unique, valid, current and verifiable e-mail address. Duplicate user names and e-mail addresses are not allowed in our system, so if the name or address you enter is already in use, you will be prompted to choose another one. Our system will send you a confirmation e-mail with your registered information and activation code.
In the event that delivery of such information fails for any reason, your access or use of areas, functions or features requiring such registration may be refused or terminated. You must promptly update your registration to keep it accurate and current. You are solely responsible for maintaining the confidentiality of your password.
Please note that we will never ask you for any reason to send us your password.
We reserve the right to change your username or delete your submitted content to the Services or refuse or cancel your registration if you choose a username that, in our sole discretion, is obscene, indecent, abusive or otherwise improper. You are also solely responsible for restricting access to your computer(s). You agree to accept responsibility for all activities occurring under your account, user name, and/or password that are due to your conduct, inaction, or negligence. If you become aware of any suspicious or unauthorised conduct concerning your account, user name and/or password, you agree to contact us immediately by e-mail. You represent and warrant that your use of the Services, by creating a WiFi Plug user, does not violate any local/international law or regulation.
Access to Services
WiFi Plug grants you the right to use the Web Site and App solely for monitoring and controlling the Product installed in your own property. You are solely responsible for restricting access to your computer(s) or smart device(s) that can monitor and control the WiFi Plug in your own property.
WiFi Plug reserves the right to limit the number of Accounts that can be created from a device and the number of devices that can be associated with a WiFi Plug Account. The latest updated versions of required Product Software, Web Site and App are highly recommended to access the Services and may be required for certain functionality. You agree that meeting these requirements, which may change from time to time, is your responsibility. WiFi Plug reserves the rights to either temporarily or permanently modify or terminate the Services (or any part thereof). WiFi Plug may post on its website and/or will send an email to the address associated with your Account to provide the notice of any material changes to the Services. It is your responsibility to check your email address associated with your account for such notices.
To improve the performance of the Web Site and/or App, WiFi Plug may develop patches, bug fixes, updates, upgrades and other modifications “Updates”. You acknowledge and agree that may update the Web Site, App and the Product Software without requiring any additional consent or action from you, and you give full consent to WiFi Plug to update the Web Site, App and the Product Software. If you do not want such Updates please do not proceed to use our products and services.
Limitation of Liability
In no event shall WiFi Plug or any of its affiliates, licensors or suppliers be liable for any direct, indirect, consequential, punitive, special or incidental or other damages resulting from, arising out of or in connection with the access, use of, or inability to access or use the web site, the app, the product, the product software, the content or the user content- before you use our devices you are highly advised to have an insurance to cover any possible risk/damage direct or indirect that may occur due to the use of WiFi Plug services & products.
Third Party Content / Software
Any software made available for downloading from or through this Web Site or App is licensed subject to the terms of any applicable license agreement. Except as set forth in the applicable license agreement, the software is made available for use by end users only and any further copying, reproduction or redistribution of the software is expressly prohibited. Warranties, if any, with respect to such software shall only apply as expressly set forth in the applicable license agreement. WiFi Plug hereby expressly disclaims all further representations and warranties of any kind, express or implied, including warranties of merchantability, fitness for any particular purpose or non-infringement with respect to the software.
You acknowledge and agree that the availability of Services is dependent on your mobile device, your mobile device carrier, your computer, your internet service provider, your home wiring and other related equipment. When using WiFi Plug Services, WiFi Plug is in no way responsible for the fees charged by your mobile device carrier or your internet service provider; you shall be solely responsible for all fees charged by your internet service provider and mobile device carrier. You acknowledge and agree that you are responsible and in compliance with all policies and terms of services of your mobile device carrier and internet service providerWiFi Plug.
Intellectual property rights
Copyright and all other proprietary rights in Content provided by WiFi Plug and/or partners, in the Product, Products Software and Services, the software to operate and publish the Web Site and App, the compilation of data on the Web Site and App, and the order, sequence and arrangement of this Web Site and App, all belong to WiFi Plug ltd. and / or its partners or licensors. All rights in the Content not expressly granted herein are reserved.
Shut Down of Services
We have the sole right to shut down the Website / Cloud / Server / App or any part thereof for any reason at any time without notice or consent.
The parties hereby irrevocably waive their right to trial in any action or proceeding (including any counter claim) of any type in which they are parties as to all matters arising out of or relating to this agreement.
Thank you for joining WIFIPLUG users’ community.
WIFI PLUG does not have access to a customer’s master password nor does WIFI PLUG have access to the records stored within the Amazon cloud. WIFI PLUG cannot remotely access a customer’s device nor can it decrypt the customer’s data. The only information that we have access to is a user’s email address, and devices MAC code. If a user’s device is lost or stolen, WIFI PLUG can assist in restoring the user’s data once they have replaced their device.
Information that is stored and accessed in WiFi Plug app is only accessible by the customer because it is instantly encrypted and decrypted on-the-fly on the device that is being used – even when using the WiFi Plug Web App. The method of encryption that WiFi Plug uses is a well-known, trusted algorithm called AES (Advanced Encryption Standard) with a 256-bit key length. AES with a 256-bit key-length is a military-grade level of encryption and is currently approved by the U.S. Government to encrypt highly-sensitive information. Per the Committee on National Security Systems publication CNSSP-15, AES with 256-bit key-length is sufficiently secure to encrypt classified data up to TOP SECRET classification for the U.S. Government.
The cipher keys used to encrypt and decrypt customer records are not stored or transmitted to WiFi Plug’s Cloud Security Vault. However, to provide syncing abilities between multiple devices, an encrypted version of this cipher key is stored in the Cloud Security Vault and provided to the devices on a user’s account. This encrypted cipher key can only be decrypted on the device for subsequent use as a data cipher key.
Strong Master Password
It is highly recommended that customers choose a strong Master Password for their WiFi Plug account. This Master Password should not be used anywhere outside of the WiFi Plug app. Users should never share their Master Password with anyone.
To protect against unauthorised access to a customer’s account, WiFi Plug also offers Two-Factor Authentication. Two-factor authentication is an approach to authentication requiring two or more of the three authentication factors: a knowledge factor, a possession factor, and an inherence factor. For more information on Two-Factor Authentication see this link.
WiFi Plug uses something you know (your password) and something you have (the phone in your possession) to provide users extra security in the case where your master password or device is compromised. To do this, we generateTOTPS (Time-based One-Time Passwords).
WiFi Plug generates a 6-byte secret key using a cryptographically secure random number generator. This code is valid for about 5 minutes, and is sent to the user by email.
When using the authentication, it is never communicated to a third party. Each time a user deactivates, then reactivates Two-Factor Authentication, a new secret key is generated.
Data is encrypted and decrypted on the user’s device, not on the Cloud Security Vault. We call this “Client Encryption” because the client (i.g. iPhone, Android Device, Web App, etc.) is doing all of the encryption work. The Cloud Security Vault stores a raw binary which is essentially useless to an intruder. Even if the data is captured when it’s transmitted between the client device and Cloud Security Vault, it cannot be decrypted or utilised to attack or compromise the user’s private data. Breaking or hacking a symmetric 256-bit key would require 2128 times the computing power of a 128-bit key. In theory, this would take a device that would require 3×1051 years to exhaust the 256-bit key space.
WiFi Plug’s Cloud Security Vault
The Cloud Security Vault refers to WIFI PLUG’s proprietary software and network architecture that is physically hosted within Amazon Web Services (AWS) infrastructure. When the user synchronizes their WiFi Plug with other devices on their account, the encrypted binary data is sent over an encrypted SSL tunnel and stored in WiFi Plug’s Cloud Security Vault in encrypted format.
WIFIPLUG Warranty Terms
Ensure you have read this documentation before using WIFIPLUG. Retain documentation for future reference, or see https://wifiplug.co.uk/terms/ for warranty information.
Safety and handling
WIFIPLUG should be used indoors only. It is not suitable for outside use. Do not cover the product. Do not disassemble the product. It has no serviceable parts inside.
WIFIPLUG one-year limited warranty – summary
WIFIPLUG offers a warranty on its products and accessories against defects in materials and in workmanship for one year from the date of original retail purchase. WIFIPLUG does not offer warranty against normal wear and tear (including cosmetic damage), or damage caused by accident (including spillages), abuse, alteration, improper storage, unusual stress, unauthorised repair or operation of the product outside the intended uses described by WIFIPLUG. To obtain technical support or service, visit: https://wifiplug.zendesk.com/hc/en-us. If during this warranty period a defect arises and you submit a valid claim to WIFIPLUG using the above link, returning the product to us using our instructions, we will at our option do one of the following: 1. Repair the product using new or refurbished parts, or carry out a hard restore, or 2. Replace the product with a new or refurbished product or, 3. Refund the purchase price of the product. If a similar product is no longer available, WIFIPLUG will, at its discretion, replace your product with a product of similar function. This is your sole remedy under this warranty. A replacement or repaired product assumes the longer of the remaining warranty period of the original product or 90 days from the date of replacement or repair. There is no warranty to cover operation of the device being uninterrupted or error-free. Call charges and international shipping charges may apply. Warranty benefits are in addition to rights provided under local consumer laws. You may be required to supply proof of purchase details when making a claim under this warranty. This warranty is transferrable from the original owner within the period of the warranty but the warranty period will not be extended. This warranty does not cover products licensed by WIFIPLUG to third parties on a ‘white label’ basis. This warranty does not cover products that have been subject to 1. Modification, alterations, tampering or improper maintenance or repair; 2. Handling, storage, installation, testing or use not in accordance with the user guide, placement guidelines or other instructions provided by WIFIPLUG; 3. Abuse or misuse of the product 4. Acts of God including but not limited to lightning, flood, tornado, earthquake or hurricane. This warranty does not cover consumable parts unless damage is due to defects in materials or workmanship of the product or software (even if packaged or sold with the product).
Open a support ticket located at: https://wifiplug.zendesk.com/hc/en-us/requests/new
Within the first 30 days of your warranty, you can return eligible items for a refund, return them for testing and receive a replacement or exchange the item for a credit note for the value of the item*. Within the first 30 days, you can return items for a refund no questions asked. For more details about how to return items for a refund within the first 30 days, please read our returns policy.
LIMITATION OF LIABILITY. IN NO EVENT WILL WIFIPLUG BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA, LIFE, OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND WIFIPLUG TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER. There are no other warranties, express or implied, except as required by law. Implied warranties required by law include the implied warranty of condition of quality, merchantability and fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty.
This Limited Warranty gives you specific legal rights. You may also have legal rights specific to your location, state, province, or jurisdiction. In some cases, some or all of the limitations in this Limited Warranty may not apply in your location or state. In that case, the terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full understanding of your legal rights please refer to the laws applicable in your specific location or jurisdiction. You also have the right to contact a relevant consumer advisory service
* Value is relative to the price the customer was charged. Labour charges may apply. You will be contacted before action is taken
The Consumer Rights Act 2015 overrides these terms where applicable.