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Hello,
Q. What is happening?
A. We are ending support for all WIFIPLUG LEGACY devices and all WIFIPLUG Servers on June 30, 2021.
Q. What does end of support / end of life for WIFIPLUG LEGACY devices mean?
A: As described in our terms and conditions, end of support for WIFIPLUG LEGACY happens in two stages. Starting June 30, 2021, the WIFIPLUG Servers will no longer apply any security patches and other updates to the devices functions, and all legacy devices (see below) will no longer be eligible for free technical support (end of support). In addition, you will no longer be able to create new functions using the WIFIPLUG app (These include setting scenes, timers or creating groups, renaming) Starting July 30, 2021, you will no longer be able to update existing functions using the WIFIPLUG app, this includes onboarding or use of any oAuth applications, including Alexa and IFTTT (end of life).
End of support does not impact function execution. Your functions will continue to run. However, they will be running on an unsupported runtime which is no longer maintained or patched by the WIFIPLUG team – any errors, faults or support issued will not be the responsibility of WIFIPLUG.
Server decommissioned, complete end of life Jan 4 2022 – at this stage all of your WIFIPLUG devices will no longer function and will be disconnected from the WIFIPLUG cloud permanently.
Q. Why are you writing a blog and not contacting me?
A. We are writing a blog as many of our early users / legacy users created usernames that did not require an email addresses. This is a public domain and can be viewed by all customers at any time.
Q. How do I know if I have any LEGACY devices?
A. The following list of devices will help:
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WIFIPLUG v.1 (launch 2012 / discontinued 2013) Server decommissioned, complete end of life Jan 4 2022
WIFIPLUG v.2 (launch 2013 / discontinued 2014) Server decommissioned, complete end of life Jan 4 2022
WIFIPLUG MINI (launch 2014 / discontinued 2016) Server decommissioned, complete end of life Jan 4 2022
WIFIPLUG POWER (launch 2014 / discontinued 2016) Server decommissioned, complete end of life Jan 4 2022
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Q. I have WIFIPLUG HOME is that affected?
A. WIFIPLUG HOME v.1 (launch date 2018) devices are uniquely protected by Apples MFI (Made For iPhone) HomeKit chipset. This means your plugs will function on the HomeKit app until Apple decide to close their smart home operations.
Q. What do I need to do?
A. You should consider upgrading your devices (some are nearly 10 years old) By moving to a WIFIPLUG HOME 1 or 2 version you will continue to benefit from important security, performance, and functionality enhancements offered by more recent releases.
Q. What if I need additional help?
A. Please contact us through our tech support page should you have any questions or concerns.