Shipping and Order Confirmation
Thank you for your order. Upon completing your purchase, you will promptly receive a confirmation email verifying the successful placement of your order. This email will also include a duplicate of your order invoice, so kindly store it securely. If the confirmation email doesn’t appear in your inbox please check your spam or similar folders.
For all items that are currently in stock, we commit to dispatching them within 24 hours from the time the order was placed. Our shipping method corresponds to your chosen option during checkout (refer below for shipping rates). Should any issues arise with your order, we will reach out to you within 24 hours to address them. Orders submitted after 5pm will be processed for shipping on the next working day. Orders placed after 4:30pm might also be shipped on the following working day, although we will make every effort to expedite their dispatch. Our shipping schedule covers Monday through Friday. To ensure same-day dispatch, place your order before 4pm. Should you not receive an email confirming your shipping within 48 hours of order placement, please contact us with your order number, and we will promptly investigate the matter.
As proof of shipment, all orders are accompanied by a certificate of posting. Orders valued at £50 or more will require a signature upon delivery.
Please note that we maintain the right to cancel orders and withhold shipment of items if any issues are identified with the order. In the unlikely scenario of such an occurrence, we will contact you within 24 hours using the email and/or phone number provided during checkout.
Pre-Order Terms and Conditions
1. Pre-Order Shipping:
2. Combined Shipping:
3. Shipping Delays:
We appreciate your understanding and patience in situations where delays are beyond our control. Your satisfaction remains our priority, and we’ll do our best to minimise any inconvenience.
For international customers:
WIFIPLUG does ship worldwide but for customers outside of the UK, there will be a shipping charge (rates below). We are not responsible for any customs/import charges that may arise when the order reaches your country so please check in advance to see if this may affect you.
Shipping Rates
UK Shipping – FREE
EU Shipping (outside UK) – 3.95
International Shipping – 14.95
Order Cancellation and Pre-Orders
If you decide to cancel your order, please reach out to our Technical Support Team promptly, providing your order number. To ensure your request’s legitimacy, we may ask you to verify a unique aspect of the order. Kindly note that this verification is a standard procedure.
Please be aware that order cancellations are only processed on Mondays and Fridays. If you don’t immediately receive a confirmation email, there’s no cause for concern. You can request an order cancellation at any time before the items are shipped. However, the actual cancellation will be actioned on the upcoming Monday or Friday.
Should you not receive a confirmation email by the next Monday or Friday, please contact us without delay, and we will investigate the issue on your behalf.
In the exceptional circumstance that your order has already been shipped when you request cancellation, you’ll need to follow the returns process upon receiving the items. For more details, please refer to our returns policy outlined below.
Returns
We aim to make sure that You are 100% satisfied with Your purchase which is why we have made our returns policy as flexible as possible.
If a product doesn’t meet Your expectations, or You need to return it for another reason You have 30 days from the day You receive the order to make a return. The product(s) must be returned in ‘as-new’ condition, complete with all packaging, manuals etc. If requested, You will receive a full refund including any shipping costs (UK: maximum of £2.70. International: maximum of £6.50).
We will always ask You to request free proof of postage when sending any items back to us so that You are covered if the return happens to go missing. If You cannot produce a Certificate of Posting from the Post Office then we will not be able to process any refunds, exchanges or credit notes.
All refunds will be sent back to the account that the order was originally placed with.
Functional items that are returned with damaged/missing packaging and/or manuals etc. will be charged £2.50 re-stocking fee.
Returns Procedure and Guidelines
If you intend to return any items, please initiate the process by reaching out to our Support Team via our Live Chat facility. For a smoother process, kindly provide your order number, the reason for the return, and any additional information you deem necessary. While additional details might be requested, our representative will guide you through this.
Please note that you might be asked to verify specific details from your order. This measure is taken to ensure we’re communicating with the right individual.
If the item(s) you wish to return fall beyond the initial 30-day refund window we offer, our representative will discuss further options with you.
To facilitate a successful return, we’ll require the following:
Please be aware that returns lacking the aforementioned details may experience delays in processing or could potentially be returned to the sender’s address.
Handling Faulty Products
If you suspect that your product may be faulty, please don’t hesitate to contact our Technical Support Team via our Live Chat facility or by initiating a support ticket. Our representative will assist in diagnosing and, in most cases, resolving the issue for you. In the unlikely scenario that the problem cannot be resolved, our representative will guide you through the returns procedure.
For confirmed faulty products, we will replace them with thoroughly tested units, which will then be dispatched back to you. Alternatively, you have the option to request a credit note in the form of a voucher, valid for 12 months from creation, for use on our website.
All returned items will undergo testing upon receipt. While the testing process can take up to 7 working days, our aim is to minimize this duration. Should the product be found to be in working order, it will be returned to you.
We cover the costs of return postage provided sufficient proof is furnished:
Note: In cases where a pre-paid returns label is provided, only obtain free proof of postage at the Post Office. Additional services such as shipping protection, insurance, and/or delivery confirmation must be paid for by the sender and won’t be covered by us. This policy applies to all returns.